Our story

    How we look after your personal information
    This page explains how One Housing Group Limited (or its subsidiaries and brands TPHA, Citystyle, One Direct Maintenance Limited, One Support, Season and Baycroft) collects, uses, stores and shares personal information about you.

    Privacy notice

    As a ‘data subject’ under the General Data Protection Regulation, you are responsible for making sure that all information that you give us is accurate at the time of data collection. In addition to this, you are responsible for informing us of any changes to your personal data (for example, a change of your name or address) so that we can maintain accurate records. You can do this by calling the Customer Information Hub on 020 8821 5300, or, if you are a One Housing resident, by logging on to your account on our website

    The privacy notices listed below detail what information we will collect from you, how we'll use your information, who we share your information with and how long we will hold your information for. You can also find out more about your rights, and how you can make a complaint about how your information is being used by One Housing (or the other organisations that we share your data with).

    You can issue a subject access request if you want to view some or all of the personal data that One Housing holds about you. If you'd like to find out, you can email sar@onehousing.co.uk, or alternatively fill in our online form.

    Click the links below to download and read our privacy notices for:


    When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics. We do this to find out things such as the number of visitors to the various parts of the site. 

    A cookie is a small file that can be placed on your device that allows us to recognise and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies or similar technology.

    How we use cookies

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org
    These cookies are used to collect information about how visitors use our websites. We use cookies in a range of way to improve your experience on our site, including keeping you signed in and understanding how you use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

    We use the following cookies

    • geotargeting cookies
    • registration cookies
    • site performance cookies
    • third-party cookies

    Third party cookies

    We sometimes embed video content and photos from websites such as YouTube. Pages with this embedded content may present cookies from these websites. You should check the relevant third party website for more information about these cookies.

    Accepting cookies or changing your cookie settings

    For this site to function properly you will need to accept cookies. Please be aware that if you do not accept cookies, certain personalised features of this website cannot be provided to you. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

    All modern browsers allow you to change your cookie settings. You can usually find these settings in the Options or Preferences menu of your browser. To understand these settings, the following links may be helpful, or you can use the Help option in your browser for more details.

    Cookie settings in Internet Explorer
    Cookie settings in Firefox
    Cookie settings in Chrome
    Cookie settings in Safari web and iOS.

    Page updated on 15/11/2018