Our customer review of the year 2018-19 is now live

    We've published our customer annual review on our website. 

    This report covers our main achievements in the last year and what we have been doing to deliver on the commitments we made in our Vision and Plan 2018-23.

    Hear from our Group Chair Steve Douglas and CEO Richard Hill; check out our facts and figures; read our customer stories and case studies; and look ahead to the things we’re be focussing on this year. 

    Here are some highlights from this year’s review:

    • Our top priority is to ensure your home is safe and secure – in the last year, we achieved 100% compliance in all assessments that we are responsible for carrying out, covering fire safety, gas safety and water safety
    • We promised to increase the learning offer available to you – we launched One Academy, our new centre for learning, last Summer
    • We said that at least half of the new homes that we were developing would be affordable – of the 328 new homes that we delivered in the last year, 167 were either London living rent, affordable rent or available to buy through shared ownership.
    • We have been working hard to demonstrate the quality of our governance – we received G1 rating by the Social Housing regulator in February 2019.

    Download the full review here.

    We want to hear what you think about the report – get in touch via email or twitter. Also, there are other ways you can share your feedback with us and help us improve the services we provide – find out how you can get involved.