Area Boards are now Resident Panels

    The name change marks a shift in our focus to residents and customers rather than on areas.

    The majority of our resident panel members were in attendance at the One Housing Board Away Day, held on Thursday 23 May, to discuss new ways of engaging with residents and how we can also provide a better customer service.

    The name change marks a shift in our focus to residents and customers rather than on areas.

    The majority of our resident panel members were in attendance at the One Housing Board Away Day, held on Thursday 23 May, to discuss new ways of engaging with residents and how we can also provide a better customer service.

    A part of this was debating the role that resident panels will play in our new approach to listening to residents and customers to ensure that they have a voice and that their concerns are factored into our decision-making.

    Resident panel members explained that they want to play a more meaningful role in local issues and to focus more of their time at meetings to discuss local matters so that real improvements can be made for residents and their homes. This feedback will form part of the revised term of reference for the Panels.

    Similarly, there was a lot discussion on a ‘resident charter, our promise to you’, a key document we’re developing with residents so that we can provide the right service.

    Jan Bros, Island Resident Panel Chair added: “It was great to see the new resident charter being consulted with us and Board members - it really feels like One Housing are taking serious steps to work together.”

    Resident Panels will continue to be split into the four geographical areas we cover and meet every three months to discuss and contribute to the scrutiny of services and the management of our estates. They will also continue to come together with the Board to discuss strategic issues on an annual basis, or as and when required. All panels have a Chair, up to five residents and two independent members, plus a member of the Group Board. You can learn more about the Resident Panels and how you can get in touch here.