"I would not be here writing this if I had not been given the confidence to begin my journey"

​Scott Allen talks about how One Housing supported from being a customer to becoming a full time employee through our Volunteer Service.

Scott Allen talks about how One Housing supported from being a customer to becoming a full time employee through our Volunteer Service.

“My journey to volunteering began when I was a customer with Haringey floating support service – my support officer was fantastic and helped me during what was a difficult time.

Towards the end of my support period, my support officer asked if I was interested in volunteering, which I was. They referred me to Linda Kelly, the personalisation coordinator.

I was quite nervous about having an interview as I felt I had no real experience in this type of work and thought I couldn’t contribute anything. But Linda put me at ease straight away and told me that people from all backgrounds and abilities have been able to find opportunities to volunteer with One Housing’s Housing Care and Support (HCS) department.

Linda soon found me a placement at a supported housing project in Enfield where customers have learning difficulties and mental health issues.

To work in a customer-facing role like the one Linda found, I had to have a Disclosure and Barring Service (DBS) check, which can often take months. Because of the length of time mine was taking, Linda found me an administrative placement at another floating support service, Enfield Connect where I could work while I was waiting for my DBS to come through.

Once my DBS check came through, I started to join staff on customer visits as well as doing referrals and assessments. I enjoyed my time with the service and came to volunteer almost every day. Over the next few months I gained more experience and grew in confidence so told my manager that I would like to start applying for jobs at One Housing.

I had been volunteering for over a year when I was offered a support assistant role with the Tenancy Sustainment service. It was a significant step up from volunteering and I am so happy I accepted the offer.

After working in casual roles at two floating support services, I was encouraged to apply for a support officer role at Haringey mental health floating support service. After a successful interview, I was offered my first permanent role!

My journey has made me very happy and very grateful to HCS for giving me so many opportunities. One Housing is an organisation that wants everyone to grow as an individual and they will support you as long as you have a positive outlook and want to make positive changes to your life.

They have done this for me and for many others. I try to do the same for my customers and would not be here to write this story if I had not been given the confidence to begin this journey by my support worker.”

If you would like more information on about our Volunteering, Employment and Training opportunities, please call 0300 123 9966.